Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you may either use our digital withdrawal form or inform us of your decision by an unequivocal statement (e.g. a letter or an email):

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

If you requested that the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your exercise of the right of withdrawal from this contract, in comparison with the full coverage of the contract.

In the case of a contract for the provision of services, the right of withdrawal expires once the trader has fully performed the service and only began performing it after the consumer gave their express consent and at the same time acknowledged that they would lose their right of withdrawal once the trader had fully performed the contract.

To exercise your right of withdrawal simply and digitally, you can use our online form. You will receive a confirmation by email immediately after submitting it.